RETURNS POLICY
 
This returns policy (Policy) tells you information about your rights under the Consumer Contracts Regulations 2013 for the sale of any finished product, which consists of major domestic appliances (MDAs), small domestic appliances (SDAs), spare parts, cleaning products and accessories (Spare Parts) and for the provision of any services (Services). 

  

Unless otherwise referred to all products sold are collectively known as Products.

 

These terms will apply to any contract between us for the sale of Products and for the provision of Services (Contract).
1. CONTRACT CANCELLATION UNDER THE CONSUMER CONTRACTS REGULATIONS 2013
1.1 If you are a consumer, you have a legal right to cancel a Contract for the purchase of Products at any time before or up to 14 days after you have received the Products. For the provision of Services you have the legal right to cancel a Contract at any time up to 14 days on which the Contract was made. This means that during the relevant period if you change your mind or for any reason you decide you not want to keep a Product or go ahead with the Service, you can notify us of your decision to cancel the Contract.
1.2 To cancel a Contract, you can call us on 0344 8224 224, email us at parts.admin@indesit.com or use our Cancellation Form attached as Annex 1.
1.3 Your purchase must be complete, unused and in the same condition as when you received it e.g. if you have removed the Product from the box to examine it you must have done so without damaging or marking it. The Product must be returned with any accessories.
1.4 You will lose the right to cancel a Service Contract that has been fully performed in the cancellation period, if you have requested that the Service is to be completed before the cancellation period is over and acknowledged that you would lose the right to cancel once the contract had been performed fully.
1.5 Where a Service has been started within the cancellation period at your request, but has not been completed, you still have the right to cancel. However, you will have to pay to us the reasonable costs for the work that we have done up to when you informed us of your decision to cancel. These charges are shown below:
Work Request Charge Charge if you cancel before repair has been completed Refund Due (on request) if repair is prepaid
Product repair up to 5 years old £109.99 £54.98 £55.01
Product repair over 5 up to 8 years old £129.98 £54.98 £75.00
Product repair over 8 years old £139.99 £54.98 £85.01

1.6 We will refund the price you may have paid for the Product and/or Services and any basic delivery cost less any deductions which apply in accordance with this Policy  to the card with which you made payment.
1.7 If your MDA(s) has been delivered, then it will be your responsibility to arrange for us to collect the MDA(s).  In the case that we will recover the MDA(s) from you, we will charge you a fee of £50 inclusive of VAT to cover the costs that we will incur. You must provide us with your receipt and card details with which you made the purchase.
1.8 If your Spare Part(s) has been delivered, then you will need to notify us of your intention to return within this time and we will issue you with a Returns Notification Number. Please make sure to quote this number on the correspondence accompanying the return. You will be responsible for the cost of returning the Spare Part(s). We will refund you the value of your order once we have received your return back into the warehouse. Please note that due to the volume of trade that passes through Indesit Company UK Limited warehouse we cannot process returns that are not accompanied by a Returns Notification Number.
1.9 If your SDA(s) has been delivered, then you will need to notify us of your intention to return within this time and we will issue you with a Returns Notification Number. Please make sure to quote this number on the correspondence accompanying the return You will be responsible for the cost of returning the SDA(s). We will refund you the value of your order once we have received your return back into the warehouse.

 


2. MDA AND SDA MANUFACTURER’S GUARANTEE
2.1 Your purchase of a Product has the benefit of a manufacturer’s guarantee (“Guarantee”), which covers your MDA for 12 months from date of purchase and your SDA for 12 months with an additional 1 year free if you register your SDA within 28 days of purchase. Please refer to the certificate of Guarantee contained within the box of your purchase for more information. Our Guarantee is in addition to your statutory rights in relation to Products that are faulty or not as described.

 

 
3. SPARE PARTS MANUFACTURE GUARANTEE
3.1 Your Spare Part has the benefit of our manufacturer’s guarantee (“Guarantee”), which covers your Spare Part if, within twelve months from purchase your Spare Part is proven to be faulty or damaged because of either workmanship or material. Our Guarantee is in addition to your statutory rights in relation to Products that are faulty or not as described. 
3.2 If you received a faulty or damaged Spare Part(s) within twelve months from the date of purchase please contact our Spare Parts Department. We will arrange a returns authorisation and either a replacement part or full refund including the cost of sending the item to you once the Spare Part(s) has been received and inspected. If you would like to exchange a Spare Part(s) for a different one, please notify our Spare Parts Department when applying for a returns authorisation. 
3.3 Please note it takes 2 to 5 business days to process returns once they arrive at our warehouse.
3.4 A full refund will be issued in the same form of payment originally used for the purchase within 3 to 5 business days of us receiving your return. Please allow up to 28 days for funds to appear in your bank account.
3.5 Our Guarantee is subject to the following conditions:
a) Documentary proof of original purchase date is provided.
b) Cosmetic damage must be reported within 14 days from the date of purchase.
c) The Spare Part has been fitted by a suitable qualified or competent person in accordance with our operating and maintenance instructions.
d) The Spare Part is used in the United Kingdom or Republic of Ireland.
3.6 Our Guarantee does not cover:
a) Damage resulting from transportation, improper use, neglect or interference or as a result of improper installation.
b) Accidental damage, this includes but is not limited to, damage which occurs as a result of an external action.
3.7 We manufacture Spare Parts for domestic use only. We understand that in some cases our Spare Parts are used in commercial and/or non domestic situations. We still provide a full 12 months Guarantee subject to the above conditions and that the Spare Part has not been subject to overuse, which  is to be determined by us taking into account actual usage versus usage that is expected of a domestically situated appliance.
Annex 1
 

CANCELLATION FORM
To: Indesit Company UK Limited, Morley Way, Peterborough, PE2 9JB
 0344 8224 224
 parts.admin@indesit.com

I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale for the following goods [*]/ for the supply of the following service [*],

Ordered on [*] / received on [*]

Name of consumer(s): ...............................................................................................
Address of consumer(s): .................................................................................................
...................................................................................................................................
Order Reference Number: ............................................................................................
Date: ..........................................................................

Signature of consumer(s) (only if this form is notified on paper:
...................................................................................................................................

[*] Delete as appropriate